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A newly released book entitled “The Customer Rules: The 14 Indisepensable, Irrefutable and Indisputable Qualities of the Greatest Service Companies in the World.”
The Great news is that in this book, Mary Kay Inc. is among 14 companies that excel in customer service! To quote the authors, C. Brigg Beemer and Robert L. Shook,” the owners who are able to make a successful transition from small to large are those who emphasize to their employees the the customer is the reason for the company’s excellence. These entrenpreneurs have learned that taking exceptional care of the customer generates repeat orders ( remember this is a consumable product.) Dedication to serving customers can become deeply ingrained in their company’s culture, spreading into the consciousness and working habits of its employees.”
Other fine companies recognized for customer service in this book include Johnson & Johnson, Four Seasons, and Lexus. There are also many quotes from Mary Kay’s Chief Marketing Officer, Rhonda Shasteen!
This is something to be proud of! I am sure that is the model that other direct sales companies will be following to include our unique “Golden Rule” culture that you don’t see anywhere else!
You can click on the book link and it will take you right to the page to order it on Amazon or you can also click here.
