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	<title>Comments on: Never Underestimate the Value of a Customer</title>
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		<title>By: nancymk</title>
		<link>http://www.directsalesmarketingqueen.com/direct-sales-marketing/underestimate-customer/comment-page-1#comment-957</link>
		<dc:creator>nancymk</dc:creator>
		<pubDate>Sat, 03 Jan 2009 06:25:36 +0000</pubDate>
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		<description>Seesmic video reply from Disqus.</description>
		<content:encoded><![CDATA[<p>Seesmic video reply from Disqus.</p>
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		<title>By: nancymk</title>
		<link>http://www.directsalesmarketingqueen.com/direct-sales-marketing/underestimate-customer/comment-page-1#comment-558</link>
		<dc:creator>nancymk</dc:creator>
		<pubDate>Sat, 03 Jan 2009 00:25:36 +0000</pubDate>
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		<description>Seesmic video reply from Disqus.</description>
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		<title>By: partyplanpat</title>
		<link>http://www.directsalesmarketingqueen.com/direct-sales-marketing/underestimate-customer/comment-page-1#comment-557</link>
		<dc:creator>partyplanpat</dc:creator>
		<pubDate>Fri, 02 Jan 2009 13:00:01 +0000</pubDate>
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		<description>So true.  There is such a huge emphasis in the industry to recruit recruit recruit.  Likewise the attrition rate is very high.  Statistics show that it costs 6 times as much to get a new customer.  It is easier to keep an existing customer happy.  You know the old saying when we find something we like, we will tell 3 people.  But when we find something we don&#039;t like, we will tell 10 people.  One cannot afford to ignore the value of a customer, after all it is because of them that we have our sustenance!&lt;br&gt;&lt;br&gt;[...] &lt;a href=&quot;http://hubpages.com/hub/Customer-Retention-Strategies&quot; rel=&quot;nofollow&quot;&gt;http://hubpages.com/hub/Customer-Retention-Stra...&lt;/a&gt; [...]</description>
		<content:encoded><![CDATA[<p>So true.  There is such a huge emphasis in the industry to recruit recruit recruit.  Likewise the attrition rate is very high.  Statistics show that it costs 6 times as much to get a new customer.  It is easier to keep an existing customer happy.  You know the old saying when we find something we like, we will tell 3 people.  But when we find something we don&#39;t like, we will tell 10 people.  One cannot afford to ignore the value of a customer, after all it is because of them that we have our sustenance!</p>
<p>[...] <a href="http://hubpages.com/hub/Customer-Retention-Strategies" rel="nofollow"></a><a href="http://hubpages.com/hub/Customer-Retention-Stra.." rel="nofollow">http://hubpages.com/hub/Customer-Retention-Stra..</a>. [...]</p>
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